Skills & Competencies for Technical Sales Support Specialist I

Technical Sales Support Specialist I job profile

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JOB SUMMARY for Technical Sales Support Specialist I

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.

JOB RESPONSIBILITIES for Technical Sales Support Specialist I

Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team.

Technical Sales Support Specialist I SALARY RANGE

BASE 50%
$64,488
TOTAL 50%
$65,276
Job Level
P01
Job Code
SM15000064
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Technical Sales Support Specialist I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Sales Support Specialist I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 general skills or competencies (Job family competencies) for Technical Sales Support Specialist I

1 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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2 Job Family Competencies – Product and Technical Knowledge
Proficiency Level -2
Skill definition-Explaining the products' technical aspects, features and uses to customers to acquire new prospects and drive sales.
Level 1 Behaviors
(General Familiarity)
Explains how to convey technical principles and procedures of product service to potential customers.
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Level 2 Behaviors
(Light Experience)
Supports sales operations to demonstrate technical knowledge on multiple product lines.
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Level 3 Behaviors
(Moderate Experience)
Utilizes strong technical knowledge to handle more advanced product-related inquiries.
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Level 4 Behaviors
(Extensive Experience)
Provides technical and product advice to relevant departments to improve sales and operational efficiency.
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Level 5 Behaviors
(Mastery)
Develops overall corrective action plans to resolve technical issues in customers' products.
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3 Technical Sales Support Specialist I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist I
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist I
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Technical Sales Support Specialist I

1 Core Competencies – Products And Services
Proficiency Level -2
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Cites examples of how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Describes our organization's current marketing campaign.
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Level 3 Behaviors
(Moderate Experience)
Announces and explains updates of products and services and delivery.
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Level 4 Behaviors
(Extensive Experience)
Enhances employees' understanding of several sets of interrelated products and services and their interdependence.
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Level 5 Behaviors
(Mastery)
Conceives and plans our business’s future structure according to the target market and P/S strategy.
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2 Core Competencies – Self-Motivation
Proficiency Level -2
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Cites examples and traits of being self-motivated.
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Level 2 Behaviors
(Light Experience)
Clearly defines one's strengths, weakness, aspirations, and work styles.
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Level 3 Behaviors
(Moderate Experience)
Assesses past mistakes and makes changes that will lead to success.
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Level 4 Behaviors
(Extensive Experience)
Acts as a role model for positivity, optimism, and hard work.
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Level 5 Behaviors
(Mastery)
Creates a transparent and open working environment within our organization.
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3 Technical Sales Support Specialist I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist I
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist I
Proficiency Level - 5

Summary of Technical Sales Support Specialist I skills and competencies

There are 0 hard skills for Technical Sales Support Specialist I.
6 general skills for Technical Sales Support Specialist I, Technical Support, Product and Technical Knowledge, Prospecting, etc.
7 soft skills for Technical Sales Support Specialist I, Products And Services, Self-Motivation, Initiative, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist I, he or she needs to be proficient in Products And Services, be proficient in Self-Motivation, and be proficient in Initiative.

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